Privacy Policy
Last Updated: January 23, 2025
This Privacy Policy describes how Expert Facility (“we,” “us,” or “our”) collects, uses, and discloses your personal information.
Scope of This Policy
This policy applies to information we collect when you:
- Use our services
- Visit our premises
- Communicate with us
- Access our website
Personal Information We Collect
We collect personal information including:
- Name and contact information
- Billing and payment details
- Property information
- Service history
- Communications with us
How We Collect Information
We collect information:
- Directly from you
- Through our website
- From third parties (with consent)
- Through operating systems
- From public records
Use of Personal Information
We use your information to:
- Provide our services
- Process payments
- Communicate with you
- Maintain service records
- Meet legal requirements
- Improve our services
- Protect our interests
Consent
We collect, use and disclose your personal information with your consent or as permitted or required by law.
You may withdraw your consent at any time, subject to legal and contractual restrictions.
Disclosure of Personal Information
We may share your information with:
- Service providers
- Subcontractors
- Payment processors
- Legal authorities when required
- Insurance providers
We do not sell or rent personal information to third parties.
Protection of Personal Information
We protect personal information using:
- Physical security measures
- Electronic security systems
- Administrative procedures
- Contractual obligations
Website and Digital Privacy
Our website may use:
- Cookies
- Analytics tools
- Security measures
We do not track users across third-party websites.
Your Privacy Rights
Under Canadian privacy laws, you have rights to:
- Access your information
- Request corrections
- Withdraw consent
- File complaints
Changes to This Policy
We may update this policy. Changes will be posted on our website with the revised date.
Governing Law
This policy is governed by the laws of British Columbia and the federal laws of Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.